first thing I noticed was the weight- over 200 lbs, I used a hand truck to move it several hundred feet over rough ground and a few low steps. Home Depot was no help either, It was a Christmas gift so it was not set up until after the new year, outside the scope of Home Depot's return policy for appliances. Rated 5 out of 5 by mrsr1 from this product ionsistent work horse! Buyer beware, your money is better spent elsewhere. Garbage product, Customer service would gladly send someone over to repair it at my cost. After troubleshooting on my own and then calling Samsung support, it was deemed that a service call was necessary. So when the washer refused to go into Smart Control mode, I thought I had a problem with the washer and/or Smart Control module.
Date published:, rated 1 out of 5 by Washerless from Purchased this washer, january 23rd 2017. I figure the replacement parts are as defective as the original to the washer. The machine is much quieter than the old one, and does an excellent job of cleaning clothes. Multiple calls to Samsung and Home Depot ended with an on-site visit from a Samsung repair person after two weeks.
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They should be done in hot as well. My tub does not smell. They did call around 10am to say they would come between 4:40 and 6:30pm. Washer, aND dryer ARE easy TO control AND work wirelessly using THE available apps. They had no explanation or much care about why they hadn't called to tell us that the day before. After the technicians spent nearly 3 hours sex ads in San Antonio diagnosing the problem, the main control board needed to be replaced, as well as the locking mechanism, for just over seven hundred dollars.
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